Frequently Asked Questions
Answers to common questions about our platform and services
Find answers to the most common questions about our platform.
Getting Started
What is this platform?
Our platform provides a comprehensive API and toolset for managing resources, automating workflows, and integrating with your applications.
Do I need a credit card to sign up?
No! Our free tier doesn’t require a credit card. You can upgrade to a paid plan anytime.
How long does it take to get started?
Most developers are up and running within 15 minutes:
- Sign up (2 minutes)
- Get API key (1 minute)
- Make first API call (2 minutes)
- Read documentation (10 minutes)
Is there a free trial?
Yes! All new accounts get a 14-day free trial of our Pro plan features.
Authentication & Security
How do I get an API key?
- Log in to dashboard.example.com
- Navigate to Settings → API Keys
- Click “Create New Key”
- Give it a name and select scopes
- Copy and save the key securely
What happens if my API key is compromised?
Immediately:
- Go to your dashboard
- Navigate to API Keys
- Click “Delete” on the compromised key
- Generate a new key
- Update your applications
We recommend rotating keys every 90 days as a best practice.
Can I have multiple API keys?
Yes! You can create multiple keys for different environments:
- Development
- Staging
- Production
- CI/CD pipelines
How long do JWT tokens last?
- Access tokens: 1 hour
- Refresh tokens: 30 days
Tokens are automatically refreshed by our SDKs.
Billing & Pricing
What’s included in the free plan?
- 1,000 API requests per month
- 10 resources
- 2 team members
- Community support
- 99.9% uptime SLA
How do I upgrade my plan?
- Go to Settings → Billing
- Click “Upgrade Plan”
- Select your desired plan
- Enter payment information
- Confirm
What payment methods do you accept?
- Credit cards (Visa, Mastercard, Amex)
- Debit cards
- ACH/Bank transfer (Enterprise plans)
- PayPal (select regions)
Can I cancel anytime?
Yes! You can cancel your subscription at any time. You’ll retain access until the end of your billing period.
Do you offer discounts?
Yes:
- Annual billing: 20% discount
- Startups: 50% off for 1 year (apply via our startup program)
- Non-profits: 30% off (verification required)
- Education: Free for students and educators
Technical Questions
What programming languages do you support?
We have official SDKs for:
- Python
- JavaScript/TypeScript
- Go
- Ruby
- PHP
Community SDKs available for Java, C#, Rust, and more.
What’s your API rate limit?
| Plan | Rate Limit |
|---|---|
| Free | 60 requests/minute |
| Pro | 600 requests/minute |
| Enterprise | 6,000+ requests/minute |
Do you support webhooks?
Yes! Webhooks are available on all plans. See our Webhooks Guide.
Can I test the API without signing up?
Yes, we have a sandbox environment:
curl https://sandbox-api.example.com/v1/resources \
-H "Authorization: Bearer sandbox_token_123"What’s your uptime guarantee?
- Free: Best effort
- Pro: 99.9% uptime SLA
- Enterprise: 99.99% uptime SLA with credits for downtime
Where are your servers located?
We have data centers in:
- US East (Virginia)
- US West (Oregon)
- EU (Ireland)
- Asia Pacific (Singapore)
- Asia Pacific (Tokyo)
Choose your region in account settings.
Data & Privacy
How is my data stored?
- Encrypted at rest (AES-256)
- Encrypted in transit (TLS 1.3)
- Regular backups (retained for 30 days)
- Multi-region redundancy
Can I export my data?
Yes! Export options:
- CSV export (dashboard)
- JSON export (API)
- Full data export (request via support)
Is my data shared with third parties?
No. We never sell or share your data. See our Privacy Policy.
Are you GDPR compliant?
Yes, we are fully GDPR compliant. We also comply with:
- CCPA (California)
- SOC 2 Type II
- HIPAA (Enterprise plans)
How long do you retain data?
- Active accounts: Indefinitely
- Deleted resources: 30 days (recoverable)
- Closed accounts: 90 days, then permanently deleted
Support
How do I get support?
- Free plan: Community forum and documentation
- Pro plan: Email support (24-hour response time)
- Enterprise plan: Priority support with dedicated account manager
Where is your community forum?
Visit community.example.com to:
- Ask questions
- Share knowledge
- Request features
- Report bugs
Do you have a status page?
Yes: status.example.com
Subscribe to get notifications about:
- Scheduled maintenance
- Incidents
- System performance
How do I report a bug?
- Check if it’s already reported
- Submit via GitHub Issues
- Or email support@example.com
Include:
- Steps to reproduce
- Expected vs actual behavior
- Error messages
- Environment details
Migration & Integration
Can I migrate from a competitor?
Yes! We offer free migration assistance:
- Data import tools
- Migration scripts
- Dedicated support
- No downtime migration
Contact sales@example.com to get started.
Do you integrate with [other service]?
We integrate with many popular services:
- GitHub
- GitLab
- Slack
- Discord
- Zapier
- Make (Integromat)
See our Integrations page.
Can I use this with my existing infrastructure?
Yes! Our API is designed to integrate with any infrastructure:
- Cloud providers (AWS, GCP, Azure)
- On-premises servers
- Hybrid environments
- Kubernetes clusters
Account Management
How do I delete my account?
- Go to Settings → Account
- Click “Delete Account”
- Confirm deletion
- Enter your password
- Data will be deleted after 90 days
Can I change my email address?
Yes, in Settings → Profile → Email Address
You’ll need to verify the new email address.
How do I add team members?
- Go to Settings → Team
- Click “Invite Member”
- Enter their email
- Select their role
- Send invitation
What roles are available?
- Owner: Full access, billing
- Admin: Full access, no billing
- Developer: Can create/edit resources
- Viewer: Read-only access